Fokus penelitian ini berpacu pada fokus penelitian yang digunakan BPS untuk mengevaluasi kualitas pelayanan setiap tahun. Penelitian ini menggunakan jenis penelitian deskriptif dengan menggunakan pendekatan kualitatif. Penelitian ini bertujuan untuk mendeskripsikan kualitas pelayanan pada perpustakaan di BPS Kota Surabaya. Badan Pusat Statistik (BPS) Kota Surabaya adalah salah satu instansi pemerintah yang menyediakan pelayanan publik melalui Pelayanan Statistik Terpadu (PST)/Perpustakaan. Penyelenggaraan pelayanan publik yang baik akan menambah rasa percaya masyarakat terhadap penyedia jasa. Penyelenggaraan pelayanan publik diharapkan dapat memberikan pelayanan yang sesuai dengan kebutuhan dan perubahan di berbagai bidang kehidupan. Keywords : human resource planning, organization.Faculty of Social Science and Law, Universitas Negeri Surabaya (Unesa)
This study discovers that the six indicators of human resource planning which serve as basis of evaluating the human resource planning at the BPS (job analysis, recruitment, availability, education and training, employee development, and dismissal and retirement) have generally and evenly shown good achievement. The method of data collection in this research is questioning the respondents by using questionnaire. The sample size in this study is determined by using Slovin’s formula which is 238 employees from total of 1.629 employees in the BPS headquarter office, through Purposive Random Sampling method. This study is a descriptive study and employs quantitative approach. This study aims to find out the results of human resource planning evaluation in a national statistical office of Indonesia, Badan Pusat Statistik (the BPS). The importance of human resource planning in an organization is to estimate or forecast the workforce condition to be in accordance with the organization demand effectively and efficiently to help achieve its goal. Human resource planning is a process that identifies the strategy to acquire, empower, develop, and maintain the workforce to address the current organization need and its future development.
0 kommentar(er)
